Creating a Workforce Optimization Model for a Micro-Fulfillment Center
Micro-fulfillment centers are small, sometimes highly automated facilities that can fulfill online orders for delivery as well as click-and-collect in-store pickups. They use a combination of automated picking technology and manual picking. Dematic wanted to create a workforce optimization model that they would be able to present to retailers. It would help them understand the staffing required to operate their micro-fulfillment centers and how different scenarios could impact their ability to fulfill orders.