Overcrowding in the Emergency Department (ED) is one of the most important issues in healthcare systems. The lack of downstream beds can affect the quality of care for patients who need hospitalization after an ED visit.
This research proposes a generic simulation model as one of the ED overcrowding solutions to analyze patient pathways from the ED to hospital discharge. The model is adaptable for all pathologies and can include several hospitals within a healthcare network. To identify relevant pathways the research team conducts pathway analysis using Process Mining.