Emergency Room (Emergency Department) overcrowding is a pervasive problem worldwide, which impacts both performance and safety. Staff are required to react and adapt to changes in demand in real-time, while continuing to treat patients.
This paper employs a case study to propose a hybrid application of discrete-event simulation (DES) and time-series forecasting across multiple centers in an urgent care network as one of the emergency room overcrowding solutions. It uses seasonal ARIMA time-series forecasting to predict overcrowding in a near-future moving-window (1-4 hours) using data downloaded from a digital platform (NHSquicker). NHSquicker delivers real-time wait-times from multiple centers of urgent care in the South-West of England. Alongside historical distributions, this data loads the operational state of a real-time discrete-event simulation model at initialization.