Healthcare is facing great challenges to make processes more efficient and meanwhile provide better service to patients. Management of the intensive care unit (ICU), which is one of the most critical departments in terms of patient status and patient flow, also tries to provide better service and reduce the mortality rate.
During COVID-19, effective and efficient management is of utmost importance. A patient flow model developed in AnyLogic simulation software allows a comprehensive evaluation of eleven different management policies for controlling ICU admissions when facing capacity shortages.