This work simulated some alternatives of dynamic allocation of additional human resources in a company that produces various products from Pupunha palm. Its goal was to increase the average amount of trays produced per day in this line through a hybrid application of discrete event and agent-based simulation. Two different decision-making forms were proposed to find out which workstation should have received an additional operator. The first proposal was made on the level of occupancy of the operators, while the second one was made on the queue size. The computational model was operationally validated by comparing its results with the actual production data of the company.