Business Processes Modeling
Business process modeling is a sequence of interconnected activities or tasks that lead to the creation of a particular customer product or service. Over the last two or three decades BPM has gone from a business “fad” to an absolute requirement with many tools and standards. Clear, competent, organized and well documented business processes within a company ensure its effective operation and supports reaching its goals in the shortest time at minimal expense. Of course, every company feels a certain amount of anxiety regarding business processes optimization, regardless of its industry, size, or market position. Do they understand which structure fits which enterprise? How many resources, people and equipment, are necessary to achieve certain goals? Are we employing the best practices? How will implementing new technologies or training our personnel affect the company’s business? Will there be unintended consequences? Can we justify the expense and risk of a major change program based on improvement projections and are those credible to the larger body of stakeholders involved?
A manager can tackle these problems one by one and experiment with different solutions on a department basis. He can try to set up optimal document circulation, purchase modern expensive equipment, and so on. This process will take a lot of effort and resources, take a long time, and may lead to worker burnout. (“Not another new change!”) It’s just too costly in a modern business. Besides, many of these changes may be localized but may counteract each other and be sub-optimal across the enterprise. Simulation modeling offers a solution. You can test ideas. You can test combinations of ideas. You can seek optimal parameter levels for different scenarios. And you can do it all without great expense, without angering the workforce, and without disrupting operations.
The simulation approach allows you to analyze and evaluate the effectiveness of the business processes already existing in the company, to work out an improvement plan addressing discovered problems, to improve existing business processes, and to develop entirely new business processes based on simulation experiments.
The most common services within the BPM area are:
Modeling of Banca d'Italia Back Office SystemBanca d'Italia processes a certain amount of manual credit transfers every year. These transfers cannot be processed automatically and require two divisions of employees in the back office of the bank. The bank wanted to determine if merging these two divisions would be beneficial.
Construction Simulation Model Tackling Increased Constraints on a Complex Earthmoving Project“Anylogic’s flexible and easy to use environment enabled CCT’s simulation engineers to rapidly model the newly added constraints and deliver a valuable simulation model leading to a highly successful claim process,” affirms Ramzi Roy Labban, Manager, Construction Systems and Simulation at CCC.
Improving Plane Maintenance Process with AnyLogic Agent-Based ModelingThe military aircraft maintenance turnaround process (the in-between time when the aircraft touches down, is refueled, rearmed, and inspected, in order to be released) is complex and, being fairly time-consuming, includes multiple interactions and parallel workflows. Engineers from Lockheed Martin, one of the largest companies in the aerospace, defense, security, and technologies industry, used AnyLogic simulation modeling to improve decision making in the entire military airplane turnaround process and evaluate the impact of process changes on turnaround time.
Business Processes Optimization Using Data Science and Simulation ModelingThe world’s largest companies use data analytics to increase their revenue and keep up with the changing business world. But how does data science relate to simulation modeling, and what are the cases for the implementation of this interaction, primarily concerning value for the business? The United Services Automobile Association (USAA), a Fortune 500 group of companies, has answered these questions with real-life solutions.
Outpatient Appointment Scheduling Using Discrete Event Simulation ModelingIndiana University Health Arnett Hospital, consisting of a full-service acute care hospital and a multispecialty clinic, faced poor statistics because the number of no-show patients (those who don’t show up for their scheduled appointments) rose dramatically to 30%. This was primarily connected to the fact that clinic schedules were driven by individual preferences of the medical staff, which led to increased variations in scheduling rules. To eliminate the problem, the client wanted to develop a scheduling methodology that would benefit the clinic, doctors, and patients.
Simulation of the Construction of a Tunnel with a Tunnel Boring MachineThe cost of one hour of down time of a tunnel boring machine is usually high and project managers have to do their best to avoid unnecessary delays in construction. The aim of the simulation project, which was carried out at Ruhr University Bochum in Germany, was to create a simulation model that would be capable of determining the bottlenecks in tunnel building processes in order to minimize the possible monetary losses.